In fact, the 4 P’s of ITIL®Service Design include People so that should say something about how important it is to structure and organize the people involved in delivery of IT services. Gary has expertise with technical infrastructure, operational risk, business continuity, SOX compliance, SSAE16 certification, vendor management, and cloud services. Gary Gardner is the Managing Director of Harvard Partners and an Information Technology executive with over 30 years of global Investment Management experience. Management and Operations includes the behaviors that are most easily changed and have the greatest effect on the day-to-day operations of data centers. Feel free to revise this job description to meet your specific job duties and job requirements. Prior to joining Harvard Partners Steve was the worldwide leader for the Storage Consulting practice at Hewlett Packard. Security managers are responsible for creating policies and protocols for hiring, and building new processes. His accomplishments with this program led to him being an MSA recruiter for a large global enterprise client. Chris has years of technology architecture consulting experience ranging from boutique architectural services companies to larger, established consulting companies. They are responsible for managing the team that develops and carries out data center infrastructure technology projects. If the issue lies beyond the application stack and in the cloud infrastructure, IT admins need, at a minimum, a general knowledge of that infrastructure to understand the updates from the cloud vendor. Gary also held senior technology positions at Santander Global Advisors and Baring Asset Management. He quickly advanced to be the sole recruiter of a national high-volume staffing program. Matt’s focus is on IT Assessments, IT Governance, and Program Management. Terry L. Rodgers CPE, CPMP. Jill Gearhart, Senior Associate Partner, has over 20 years of Sales and Account Management experience in technology service areas across IT Consulting, Cloud, Datacenter, Networking & Communications. Run a safe, injury/accident free workplace. Get in touch with our professional recruiters to help you find the right person for this position. People constitute part of the resources and capabilities required to deliver quality IT services to users and customer alike. The Manager, Data Center Operations has overall responsibility for planning, directing and coordinating activities pertaining to the day-to-day support of the data centers. He began his career in IT Staffing with Advantage as a Sourcing Recruiter, finding top-tier candidates for the Sr. Recruiters. All the Management and Operations behaviors are important to the successful and reliable operation of a data center, but staffing provides the foundation for all the others. He has a broad range of knowledge of Investment Management systems including investment research, portfolio management, trading, compliance, back office, CRM, and client reporting. Jill’s focus is in Client Engagement, proposing and ensuring the successful delivery of services from the Harvard Partners Portfolio tailored to attain each Client’s desired business outcomes, including the Staffing of essential resources. Candidates should have practical experience in asset deployment and management. ¨         Manage the budget to meet or exceed goals and comply with applicable accounting requirements. Education: Gary studied Management Information Systems at Northeastern University. They are responsible for people, operations, budgets, project delivery and strategy. Anticipates and tracks operational and tactical risks and providing strategic solutions. Data management responsibilities extend beyond just the PI or researcher who created or collected the data. Responsible for all aspects of vehicle and heavy equipment rentals. You may find that experience in other jobs will help you become a data center operations manager. ¨         Establish methods and procedures for work activities; identify and resolve operational problems; and communicate expertise and approval concerning activities. Chris Callaghan is the Director of Architecture Services and is responsible for overseeing the architectural services arm of Harvard Partners. Matt received his BA in Economics from Queens College, the City University of New York in 1982, and is a member of the Society for Information Management. No IT Service Management (ITSM) initiative can ever work without people. Prior to joining Harvard Partners, he was the Engagement Lead and Consultant Manager at Systems Flow, Inc. where he was responsible for client engagement management, consultant management, architectural services, SOW negotiation/creation/signing, training, etc. In 1985, Matt was Manager, New Business Development for Gregg Corporation (now IDD/Dow Jones/SunGard), a small investment database software company. ¨         Manage and oversee the repair and maintenance of equipment; assign work orders ensuring safety and production related orders are highest priority. They run hardware diagnostics and replace failing parts. Education: Bachelor’s of Arts, Psychology, Framingham State University. The DCO Cluster Manager is the senior leadership role for our compute operations teams within an AWS region. ¨         Obtain and review vendor bids for maintenance, support and repairs; determine appropriate vendor, ensure vendor adheres to quality, scheduling, budgetary guidelines, policies, procedures and standards. Assign responsible … This course is aimed for Data Center Managers who are not only in charge of data center operations, but the entire data center management cycle. ¨         Interact with carriers and manage building telecommunication facilities. A good network engineer has acquired relevant certifications in networking, security and other industry standards for the job role. Education: Queens College, City University of New York – BA in Economics. This call center operations manager sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. A data manager is an individual that carries out the responsibility of collecting, maintaining, and analyzing data following an organization’s management plans and procedures. Prior to joining Wellington Management in 1992, Matt served as Director of Financial Services Markets for Apollo Computer, Hewlett-Packard, and Oki Electric where he managed the marketing of Unix workstations to the Financial Services industry. He provided them with a wide range of talent for more than five years. Prior to joining Harvard Partners, he was the Chief Technology Officer at Batterymarch Financial Management, Inc. and GMO LLC where he was responsible for IT leadership and technical strategy for high computational and data-intensive quantitative asset management environments. December 1, 2016. Data center operator duties and responsibilities Receiving requests from employees and providing requested information Maintaining the data center of the organization and ensuring that the systems run properly Ensuring security of the systems and monitor any unauthorized entry They serve as the direct boss to all members of the SOC team. An IT operations manager oversees and directs the day-to-day activities of an organization’s information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely. This includes the initial implementation and setup of the data center (if required), the on-going retirement and addition of new hardware and an understanding of the electrical, load balancing and cooling needs of the equipment. Prior to that, he worked as an Enterprise Solutions Architect for a large reinsurance firm under Fairfax Holdings. Call Center Operations Manager Job Responsibilities: It costs you nothing unless you hire the person! Bachelor’s of Science, Business Administration, Bryant, Queens College, City University of New York –, Bachelor’s of Arts, Psychology, Framingham State University, Massachusetts Bay Community College, Wellesley, MA Associate of Science, Retail Management, Maintain data centers and environmental facilities including but not limited to UPS, backup generator power, fire prevention systems, and HVAC, Planning, installation and support of the company’s physical computer infrastructure (hardware, systems software, networks, and backup systems), Troubleshoot issues within the data center and physical infrastructure, Manage and support change and release processes for physical environments, Provide cost and design proposals and liaise with vendors, Establish physical operational support procedures for all systems, Lead small team of employees and contractors, Create metrics and monitoring to aid in SLA reporting, Bachelor’s degree in computer science or related field, At least 10 years of network, system engineering experience in a large scale 24/7 data center environment, At least 2 years of experience managing staff, Experience with Mainframe, Unix, Windows Server, enterprise storage, networking equipment. ... at least one representative with a broad knowledge of the facilities operations and management organization is included in the pre-design programming phase. During his career at Wellington, Matt managed the Operational Resilience, Resource Management, Systems Engineering, IT Client Services, and IT Strategic Development groups, chaired the firm’s Year 2000 efforts and was a member of the firms IS Priorities Committee, Project Review Committee (Chair), Systems Architecture Committee (Chair), Year 2000 Committee (Chair), Operational Resilience Committee, Incident Review Committee and Web Oversight Committee. Prior to joining Harvard Partners in 2014, she held a high-level Sales position at a global technology company now known as CenturyLink, where she was appointed to multiple Excellence Advisory boards in several Enterprise product areas, domestic and abroad, over the span of 11 years. Commissioning Team Roles & Responsibilities In The Data Center Each participant needs to understand his specific role. Devising and implementing efficient and secure procedures for data management and analysis with attention to all technical aspects When jobseekers read this section, they should be able to picture themselves succeeding in the role by excelling at the responsibilities described. The Manager, Data Center Operations has overall responsibility for planning, directing and coordinating activities pertaining to the day-to-day support of the data centers. Steve also has been a business leader at Alliance Consulting, where he built a practice to more than 200 consultants and 10 strategic offerings. This includes data centers, servers, voice and data networks, desktops, laptops, audio/video hardware, messaging (email, IM, etc. The data manager job description entails determining the kind/nature of data to be … They write instructions for the data centers and are responsible for the maintenance of configurations of all systems within them. They are in charge of managing team members and coordinating with security engineers. Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees. We inspire excellence from IT organizations by identifying opportunities for improved performance, minimizing risk, and training and coaching staff. Steve grew the Storage Consulting Practice at HP by over 200% and introduced 20 new value-added offerings. About the Role CrowdStrike is seeking an experienced Procurement Category Manager to support the data center operations space…The candidate should have strong supply chain and procurement skills, analytical and financial acumen, communication capabilities and a passion to dive-deep into processes used in our data center operations network… From the disaster recovery planning to health and safety criteria to capacity planning, enhancement and upgrade management, risk mitigation and migration principals to growth modeling and schemes, HR roles and responsibilities, vendor and contract management of OLAs and SLAs are all covered and effectively outlined in the p… Jason’s focus is on leading recruiting efforts and ensuring expectations are met or exceeded between our client’s needs and our candidate’s experience to deliver. Education: Boston College School of Management, Computer Science. At ClearEdge Partners Steve advised C-level Fortune 500eExecutives on their IT purchasing and supply chain strategies, saving his clients millions over his tenure. This course targets Professionals who are engaged with operational aspects of live and running data centers. A security manager within a SOC team is responsible for overseeing operations on the whole. In some cases they may be tasked with merging databases and updating permissions. She has successfully brought top-tier Information Technology and Business Professionals to our clients, with a purpose, to fill immediate needs as well as, create an ongoing strategy to find IT specialists, leaders, and executives in a variety of industries. The role of an operator in a data center involves various functions; the job description example shown below gives the major tasks, duties, and responsibilities usually assigned to the position in most firms: Install and configure computer hardware and software systems Monitor computer systems and networks to ensure they function efficiently Prior to joining Harvard Partners in 2016, Lisa reveled in an accomplished career with Advantage Technical Resourcing, (formerly TAC Worldwide Companies) from the rise of the organization, serving in several specialized recruiting and talent management roles. Operations Manager Job Responsibilities: Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision. By investing in a data center manager role and assorted technologies that will help monitor data center operations, companies are investing in core pieces of their IT systems. Through continual involvement and surveying of her clients throughout her tenure, she has had the privilege of collaborating on solutions to answer numerous business objectives, whether expanding into new markets or advancing operational efficiency and resiliency. Produce reports, including Energy Star and internal company reports. Notably, after the Qwest-CenturyLink Merger in 2010, and the acquisition of Savvis thereafter, she was instrumental in the integration between organizations in the effort to build a seamless customer experience. A good or bad ops manager can make or break the delivery of a product or service. They are responsible for managing the team that develops and carries out data center infrastructure technology projects. Responsibilities: In this role, Steve was responsible for more than 500 employees encompassing sales, pursuit, portfolio, and delivery. Prior to joining Harvard Partners in 2018, Jason had a successful career with Advantage Technical Resourcing, (formerly TAC Worldwide Companies). Monitor System Processes. They are also responsible for ensuring the safety of databases, backing up data and trouble shooting problems when they arise. It is essential that the roles and responsibilities of data management are clearly defined and assigned, rather than assumed. ), security administration, disaster recovery, production control, monitoring, market data services, storage systems, and capacity planning. Match skills needed to available staff and identify gaps. Data centers that work well will effectively keep necessary information on hand as … ¨         Record keeping, documentation, and reports monitoring labor and material usage. He also developed sourcing strategies and built strong relationships with IT specialists, leaders, and executives in a variety of industries. Throughout her advancement, she has consistently, cultivated a strong reputation among candidates and clients for competency, professionalism, and results. Develop training/hiring plan. Matt got his start in 1981 on Wall Street, working in the Custody Department of Bankers Trust and the MIS department of E.F. Hutton. Meanwhile, many data center operations managers also have previous career experience in roles such as operations manager or computer operator. ¨         Conduct capacity planning for the data center. Throughout his career, he’s filled immediate needs with high-level IT and business professionals. Data center managers, also known as database administrators, install, configure and maintain computer-based information for companies. As the meatiest part of the posting, the job responsibilities section of an effective call center operations manager job description needs to be informative while appealing to the candidate. Oversee the computing hardware and networking operations of a data center site. This includes everything from to architecture approach strategy, to candidate selection & vetting, to engagement leadership. Steve started his career at EMC Corporation from 1986 to 1998. He’s played multiple roles, from individual contribution to client and consultant management. In fact, many data center operations manager jobs require experience in a role such as data center manager. Operations management careers are varied and the rewards can be plentiful. Lisa Brody is the Talent Operations Manager at Harvard Partners and her focus is on managing the recruiting practice. ¨         Review, recommend and implement additions, modifications, and improvements to the facility. It covers the management concepts, challenges, capacities, plans and strategies as well as technology aspects and deciding factors in determining and implementing best management principles. The job of a data center operator entails overseeing environments of a data center where they supervise systems and also identify, log, and report issues to their seniors. IT Assessments Management Consulting CIO/CTO Advisory Services Project Management IT Staffing Architectural Services Case Studies Open Positions Connect, 75 Arlington Street,Suite 500Boston, Massachusetts 02116617-861-0061info@harvardpartners.com. At a high level, the data center administrator is responsible for analyzing and determining the appropriate layout for all equipment in the data center. Lisa has over 30 years of experience in recruiting and talent acquisition. In addition to Hewlett Packard Steve has worked for companies both large and small. Manage staff levels, wages, hours, contract labor to revenues. Steve Walsh is a Managing Partner at Harvard Partners. Steve has been a career business leader for companies such as Hewlett Packard, EMC, Centerstone Manhattan Software, ClearEdge Partners, and Alliance Consulting. As a data center manager, you'll be responsible for overseeing a team in charge of large amounts of computer information via servers and networking appliances. They also help development teams set the scope of new security development projects. IT operations roles and responsibilities necessarily include communication with the cloud vendor when issues occur. Matt Ferm is a Founder and Managing Partner of Harvard Partners. ¨         Develop and maintain work plans, estimates, and schedules for customer installation projects. Prior to Harvard Partners, Matt spent 17 years with Wellington Management Company, LLP. Education: Bachelor’s of Science, Business Administration, Bryant University, Cum Laude. Job duties include ensuring proper operations and maintenance of the data centers and related infrastructure within the building, physical security, compliance, and oversight of construction projects affecting the data center. ¨         Participate as a member of the SDCP Operations Management Team, which seeks to continuously improve how we do business. If something goes wrong, data center technicians are called on to quickly fix it in order to keep business data flowing. This role requires a strong understanding of data center administration -- preferably more than five years of experience. The Data Center Operations Manager is part of the team responsible for physical security, maintenance, and construction projects which affect portions of the building other than the data center… Education: Massachusetts Bay Community College, Wellesley, MA Associate of Science, Retail Management. Apply for a Data Systems Lead/Manager - Global Infrastructure Operations job at Apple. She was a lead MSA recruiter for large global enterprise clients for over a decade, providing a wide range of talent. Basic security tools include firewalls, intrusion detection and prevention technology, threat and vulnerability management tools, data loss prevention tools, filtering technologies, traffic inspection solutions, reporting technology and data analytics platforms. As an Associate Partner and Director of Enterprise Technologies, Matt was responsible for managing the global physical computing infrastructure of this financial services firm. Experience working in data centers and building out infrastructure. ¨         Manage data center maintenance programs and ensure schedule is adhered to and coordinated with production requirements and Data Center objectives. Harvard Partners brings practical solutions to strategic IT issues in a collaborative and engaging manner. And since quality service delivery is all about dealing with customers, users and suppliers, the value of instituting proper roles an… Oversee the data center master plan and modify as appropriate to adjust for changing circumstances. Operations managers are often the glue that holds an organisation together. Read about the role and find out if it’s right for you. The top five job skills where certifications are required for a data center operations role are: Facilities management; Data and/or network security; Network engineer/training; Operations and process management; Project management; The demand around data center and cloud services will only continue to grow. Jason Young is a Senior Technical Recruiter at Harvard Partners and has more than 13 years of experience in recruiting and talent acquisition. Under Steve’s stewardship Storage Consulting built offerings to help clients assess and design complex storage infrastructures and develop state-of-the-art backup, recovery, and business continuance strategies. ¨         Coordinate with clients; ensure proper notification and communication. They are responsible for day-to-day performance and capacity management of servers. For each task identified in your data management plan, identify the skills needed to perform the task. To find a great Operations Manager, consider including some of these common skills in your Operations Manager job description: "Big picture" thinking skills to address top-level concerns and find the best path forward from all of the available data Data center managers … IT Operations Manager Job Description. The Infrastructure Manager is responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of an organization. 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